Refund policy
At Pink Petals, we want you to be completely satisfied with your purchase. If you received a defective product*, we offer a straightforward return and refund policy.
Eligible Items for Return
- Damaged items when the box is opened.
- Items with original packaging and tags
Non-Returnable Items
- Personalized or customized items
- Items damaged by misuse
Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
Return Shipping
Return shipping costs will be covered by Pink Petals for defective or incorrect items. For other returns, customers are responsible for return shipping costs.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at through Whatsapp - 7358874440
*Please note that we accept returns only when a complete, unedited unboxing video is provided at the time of receiving the package. The video must clearly show the parcel from the moment it is received from the courier partner until it is fully opened. Any video that contains cuts, edits, pauses, or missing footage will not be eligible for return approval.